Neck Sofa is the First neck pillow with an Inner Supportive Structure that provides superior support to the head and neck.

Chiropractors recommend Neck Sofa for its multiple uses and for its health benefits.

Damaged Goods / Full Warranty Claims
• All shipments leave the Inversion Belt warehouse in good condition.  Any damage, shortages, or product lost in transit should be reported to Inversion Belt, LLC within fourteen (14) days of receipt or scheduled delivery.

Return Policy
• All returns must be completed within 30 days of delivery.
• Returns must have a valid Return Merchandise Authorization (RMA) number issued by Inversion Belt, LLC.
• Product must be returned in original condition with all parts and instructional manuals.
• Product must be returned undamaged in suitable packing, preferably in original packaging.
• All return shipping charges must be prepaid; we will not accept Collect On Delivery (C.O.D.) deliveries. You may ship the product using your preferred method. Inversion Belt, LLC offers a prepaid FedEx return shipping label for a $20 fee, a fee contingent on shipping the merchandise in its original packaging.
• It is recommended that you acquire shipment tracking and insurance for the entire value of your product.  We do not assume responsibility for merchandise damaged or lost during transit.
• Merchandise returned without a valid RMA number or in violation of this policy will not qualify for a refund and Inversion Belt, LLC may discard the product.
• Returned merchandise must be received by Inversion Belt, LLC no later than fourteen (14) days after an RMA is issued, otherwise the RMA expires and is no longer valid.  Returns received after this timeframe may incur a re-stock fee of 20%.

Refunds
• Refunds are issued after a product is received and inspected. Processing can take up to ten (10) business days.
• Refunds, including gift returns, are made in the same form as the original payment for purchase. Please allow up to eight (8) weeks for your credit card company to post this refund on your statement.
• Refunds on standard “buyer’s remorse” returns are for product only and do not include any processing fees, shipping or handling fees.
• Return shipping costs on refused merchandise deliveries or missed delivery appointments will be deducted from the refund. The refund will be only for the purchase price, less all shipping charges.
• If the return is the result of our error or defective product, we will refund the full cost of the merchandise and the shipping charges. A call tag may be issued.

We ship our products via FedEx.  All shipments are insured and can be tracked.  You are not responsible for a package lost or damaged in transit.  Please report a lost or damaged product within 14 days.